Free delivery on orders over $99.00

Home > Customer Care policy

 

We ensure our customers are protected and receive exceptional service. Here are a few ways we guarantee the best possible customer care:

Lowest Price Guarantee

We guarantee the lowest prices on all of our prescription products. If you find your medications for less at any other CIPA certified mail-order pharmacy, inform us of the price and we will match it. Offer is subject to the following terms and conditions::

- The Guaranteed lowest price is only valid at the time of sale.

- We will only match the current advertised price.

- Products must be identical and in stock at the time of placing an order with a licensed mail order pharmacy. They must be a member of CIPA (Canadian International Pharmacy Association).

- Products must be authentic in brand and size (same manufacturer, same country of manufacture, same pack size, same strength, and same quantity).

- Products must be new. We cannot match the price of any used, short expiry or expired product.

- Price match can only be issued over the phone with our customer service team.

Product Selection

Canada’s Pharmacy provides thousands of prescription medications on both brand name and generic labels. We also have an incredible selection of over-the-counter medications including pet medications.

Top Customer Service

Whether you are looking to place an order or ask a question, feel free to contact us.

Safety and Quality

Every prescription order filled by our Canadian Pharmacy is checked and verified by a licensed pharmacist. If you have questions concerning your medication, we have licensed pharmacists on staff to offer you counseling.

Shipping:

Our standard shipping is $9.95 per order, free if your order is over $99.00!

Referral:

As a Canada’s Pharmacy customer, you know all the reasons why to choose Canada’s Pharmacy: our customer service, our quality products, and our one-of-a-kind Customer Care Policy. Now share those reasons with your friends and family and save even more! For every customer you refer to Canada’s Pharmacy, we will give you 15% Off your next order. We will also give the person you refer 25% to spend on their first order.

You already know that Canada’s Pharmacy's service and savings cannot be matched, so tell your friends and family - there's no limit to the number of referral credits you can earn, so tell everyone you know! Soon enough your prescriptions will be paying for themselves.

Referring to your friends and family is easy, all they need to do is fill out your name and phone number on their patient agreement form or fill out one of our handy referral cards. It is that simple**.

** In order to qualify for the referral program, the referrer must have a completed order within the last 12 months and in good standing with Canada’s Pharmacy.